Job Title: Director of Professional Services

Employment Type: Regular, Full-time

Team: Professional Services

Reports to: Chief Customer Officer

Location: US – Remote

About Us:

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.

We are growing rapidly and looking for talented, high-impact players to join our team!

Role Overview:

The Director of Professional Services is responsible for leading the strategy, delivery, and operational excellence of SimpliGov’s implementation and services organization. This role ensures that services engagements are delivered efficiently, predictably, and with high quality—while driving customer satisfaction, retention, and expansion.

This leader will oversee a team of leaders, Project Managers and Solution Analysts and will partner closely with Sales, Product, and Customer Success to deliver seamless customer outcomes.

This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings. The ideal candidate brings a strong mix of delivery leadership, operational rigor, and customer-centric thinking, with experience scaling SaaS services teams in a high-growth environment.

Responsibilities:

Define and execute the Professional Services strategy aligned to company growth goals and customer-focused outcomes
Lead a high-performing services team by identifying and developing top talent and driving a culture of consultative customer engagements
Establish clear roles, career paths, and performance expectations
Partner with Customer Success to ensure optimal customer experiences
Identify and implement AI-based efficiencies to reduce friction, drive down cost of delivery and improve customer/employee experience
Monitor and improve customer satisfaction throughout delivery milestones
Partner with Product and Engineering to provide product feedback to improve efficiency and experience
Collaborate with Sales & Solutions Engineering to support pre-sales activities, including solutioning and scoping
Align with Sales & Customer Success on retention and expansion opportunities
Drive standardization of implementation methodologies, playbooks, and best practices
Oversee project portfolio health (timeline, scope, budget, risks)
Improve delivery efficiency through templates, accelerators, and reusable components
Consistently meet or exceed KPIs, lead the team with data-based learnings and improvements and support regular reporting needs for leadership
Step in on critical or at-risk projects as needed

Qualifications:

8–12+ years of experience in Professional Services, Implementation, or Delivery leadership within a SaaS environment
3–5+ years leading and scaling services teams
Experience delivering workflow-based SaaS solutions (forms, automation, integrations)
Strong understanding of project/program management methodologies
Proven track record of managing services P&L, utilization, and delivery metrics
Exceptional stakeholder management and communication skills
Experience working with state or local government clients
Familiarity with GovTech requirements (compliance, procurement, security, accessibility)
Experience with Private Equity-backed SaaS strongly preferred

What We Offer:

Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
Company-sponsored life, short-term, and long-term disability insurance
11 Paid holidays
Flexible time off
401k plan with 4% employer match
Monthly home office stipend
Monthly wellness stipend

Legal Disclaimers:

SimpliGov does not currently sponsor applicants for work visas.

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.