VirtualStaff365VirtualStaff365

Virtual Assistant - Operations & Administration Support (Healthcare)

Our client operates within the Australian healthcare sector, supporting multiple pharmacy locations alongside a specialised in-home healthcare service. They maintain a strong focus on compliance, structured processes, and high standards of documentation within a regulated medical environment.

This role provides structured administrative and operational support across multiple healthcare entities. The focus is on document control, SOP management, and billing support within a compliance-driven environment.

This is an ideal role for someone who thrives in process-driven work, enjoys structured tasks, and has a strong eye for detail and accuracy.

Job/Role Responsibilities

Operations & Document Management

  • Organise and standardise SOPs, policies, and operational documents.
  • Maintain document consistency across multiple sites.
  • Manage document version control and ensure accuracy.
  • Update forms, templates, and procedural documents.
  • Identify inconsistencies and recommend improvements.
  • Ensure documentation aligns with compliance standards.

Clinical Trial & Billing Support

  • Raise invoices in Xero (approx. 40–50 per month).
  • Process billing data through structured workflows.
  • Assist in invoice preparation (final approval handled onshore).
  • Support reconciliation processes as required.

General Administration

  • Manage receipts and assist with tax-related documentation.

  • Collate and organise structured data.

  • Provide administrative support across multiple related entities.

  • Communicate with contractors via email when required.

  • Experience in administration, document control, or office support roles.

  • Strong organisational skills and high attention to detail.

  • Ability to handle repetitive, process-driven tasks with consistency.

  • Strong written English communication skills.

  • Experience working in regulated or compliance-driven environments (preferred).

  • Familiarity with Xero or accounting systems (preferred).

  • Comfortable working remotely within secure systems and following strict data privacy protocols.

  • Comfortable to start working on a part-time basis (20-30hrs per week) with gradual increase to full time.

  • ​Permanent work-from-home set-up

  • Dayshift (Australian business hours)

  • Part-time job (20-30 hrs per week; initially)

  • HMO

  • Annual leave

  • 13th-month pay

  • With Government-Mandated Benefits