As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide our end users the highest level of IT Support. What You'll Do: Be the one of the main points of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices. Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion. Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team. Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security. You should possess the ability and confidence to convey this information accurately to the larger engineering team and, in some cases, the organization as a whole. Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work. Conduct IT Operations onboarding training for organization new hires, as well as processing IT-focused employee termination responsibilities Contribute to existing and future IT audit work on access control history and quarterly software vendor audits. What We Look For: Applicants must be fluent in English. Due to the nature of this role, candidates must be based in Bogota, Colombia, and able to work both remotely and in-office when required. Experience: 2 -6 years