Job Expectations:

• Position Type: Experienced - Associate
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night Shift
• Headcounts Needed: 10+ FTEs
• Industry: IT Consulting & Services

Responsibilities:

• Provide exceptional customer service by addressing customer inquiries and concerns promptly.
• Assist customers with product selection, order processing, and problem resolution.
• Maintain a high level of knowledge about company products and services to offer accurate information.
• Document customer interactions and feedback for quality assurance and improvement.
• Collaborate with team members to enhance the overall customer experience.

Qualifications:

• At least 6 months of BPO voice support experience
• Good English communication skills (written and spoken)
• Strong customer service and problem-solving skills
• Able to work in a fast-paced environment
• Basic computer navigation and troubleshooting skills
• Detail-oriented and able to multitask
• Can start immediately, if possible

Hiring Process:

• Initial Interview (Phone Screening)
• Final Interview (Virtual)

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