Spanish Call Center Team Leader - Taguig - TASQ Staffing Solutions | Career Page

Spanish Call Center Team Leader - Taguig

Taguig, Metro Manila, Philippines

Job Openings Spanish Call Center Team Leader - Taguig

Benefits:

**
Education and Other Requirements:**

Minimum experience of 4 years with customer service in the BPO/BPM industry
Bachelor's degree in any course
Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS.
Willingness to work in rotational shifts
Amenable to working in shifting schedules.
Amenable to working ONSITE (BGC Taguig).

Responsibilities:

Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Familiarize the team with the latest process update and changes, team and individual targets
Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects