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Customer Service Representative

Customer Service Representative (Taguig) - TASQ Staffing Solutions | Career Page

Customer Service Representative (Taguig)

Taguig, Metro Manila, Philippines

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Job Openings Customer Service Representative (Taguig)

About the job Customer Service Representative (Taguig)

We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Resolve customer issues and complaints with a focus on first-call resolution
  • Maintain accurate and comprehensive records of customer interactions
  • Collaborate with team members to improve customer service processes
  • Provide product and service information to assist customers with their needs
  • Proactively identify opportunities to enhance the customer experience
  • Meet or exceed individual and team performance targets

Required Skills and Qualifications

  • Completed SHS or 2nd year in college without any back subjects
  • Must have at least 3 months BPO Healthcare experience OR 18 months BPO experience
  • Must be conversant in both spoken and written English
  • Amenable to work fully on-site in BGC Taguig
  • Amenable to work on shifting schedule
  • Can start ASAP
  • Must be resourceful and able to solve problems while ensuring compliance to processes and policies
  • Able to collaborate with other team members and is receptive to feedback

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