The Platform Engineer plays a key role within Professional Services and will lead and manage the discovery, design, configuration, and deployments of Five9 software for our Mid-Market, Enterprise and Named clients. Key Responsibilities: Act as the customers trusted advisor by providing a consultative approach in deploying Five9 software through the project lifecycle. Design solutions, create technical documents, and configure the Five9 platform based on each customer’s unique requirements. Troubleshoot software solutions in a wide array of configurations and customer environments. Provide customized training to ensure customers have a thorough understanding of their solution. Articulate the value of Five9 Professional Services through demonstrations and open discussion with customers and prospects. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. Effectively communicate with internal and external stakeholders. Excellent English – spoken and written - is a must. Work on a permanent night shift schedule in an eastern US time zone (EST hours).