Head of Operations & Revenue Growth - Healthcare

A growing healthcare clinic in the Phoenix Metropolitan Area is seeking a Head of Operations to lead day-to-day clinic performance and scale operations in support of continued growth. This role is ideal for a hands-on leader who thrives in a dynamic, patient-focused environment and is motivated to build efficient systems, develop high-performing teams, and deliver measurable outcomes.

You will oversee clinic operations, champion patient experience initiatives, and partner closely with leadership to strengthen performance across key business areas.

Key Responsibilities

Oversee daily clinic operations to ensure consistently high standards of patient experience and service delivery Lead, coach, and develop clinic staff, establishing clear expectations and a culture of accountability Monitor and improve key performance metrics, including patient flow, retention, and overall clinic performance Identify operational inefficiencies and implement systems and processes to improve consistency and scalability Develop, document, and maintain standard operating procedures (SOPs) Partner with leadership on budgeting, financial performance, and growth initiatives Collaborate with marketing and referral partners to support patient acquisition and strengthen clinic visibility in the community Ensure effective use of systems and tools to streamline workflows and uphold a high standard of patient care at every touchpoint Maintain consistent on-site presence to support staff, uphold service standards, and ensure smooth day-to-day operations

Bachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent professional experience Proven experience managing operations in a healthcare, wellness, or service-based environment Demonstrated ability to lead teams and drive performance in a fast-paced setting Strong analytical skills with experience tracking and interpreting key performance metrics Experience developing and implementing operational processes and SOPs Proficiency in Excel or Google Sheets, with the ability to adapt quickly to new systems and technologies Strong communication skills with the ability to align clinical staff and leadership around shared goals

Preferred Qualifications

Experience in a growing or entrepreneurial business environment Specialty experience in chiropractic, physical therapy, or a related patient-facing clinical setting Experience with staffing, onboarding, and performance management Familiarity with digital tools or platforms that support operational efficiency and patient engagement

Base Salary: $80,000 – $115,000 per year, commensurate with experience Bonus: Performance-based incentive aligned with clinic goals Health Insurance: Medical coverage provided Retirement: 401(k) with employer match Time Off: Paid time off