Description
We’re hiring a Revenue Operations Manager (Post-Sales) to build, scale, and maintain the systems that power Customer Success, renewals, and expansion as we grow from 570 to 1,000+ customers. You'll partner directly with our Director of Revenue Operations and work across Customer Success, Finance, and Sales leadership daily. You'll own post-sales operations end-to-end: implementation tracking, renewal pipeline, customer health scoring, churn analysis, and the data infrastructure that CS needs to move from reactive firefighting to data-driven account management. Here's the opportunity: we've already designed the architecture and built the foundation. Our CRM tracks implementations across the CS org. We're automating Quote-to-Cash. Contracts are being standardized. The infrastructure to hand deals cleanly from sales to post-sales is coming together. What we need is a dedicated owner who turns that blueprint into a machine. There's a meaningful gap between what we sell and what goes live. Closing that gap is the single biggest revenue unlock at the company. When the board asks "What is our NRR?" we need a real answer backed by clean data. You'll build it.
Company
Avoca delivers an omnichannel AI end-to-end solution for service trades and home-services providers. It answers calls, texts, and chats around the clock, nurtures customers, and provides coaching dashboards. It supports outbound drip campaigns and routes complex inquiries to humans when needed. Deep ServiceTitan integration keeps data synchronized across systems, supporting scale from startups to global enterprises. Case studies show improvements in booking rates and revenue for electrical, plumbing, and HVAC providers.
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