Keller Executive Search is hiring a Senior Customer Experience Manager focused on the candidate side of our search engagements. You'll report to the Head of Customer Experience (who owns the client side) and own the experience for the executives and senior professionals we engage with — from first outreach through interview through post-placement check-ins.

This is a different role than the Head of Customer Experience opening. That role owns the client-facing function and runs a 14-person team. This role owns the candidate-facing function with a team of 5–7.

Key Responsibilities
• Set the standard for how we treat candidates throughout an active search — outreach cadence, interview scheduling, feedback delivery, rejection conversations.

• Build the talent-network re-engagement program: when a candidate isn't right for one search, what's the system that keeps them warm for the next?

• Lead a team of 5–7 across candidate care specialists and ops analysts.

• Partner weekly with the Head of CX to close gaps between client-side and candidate-side experience.

• Report monthly to leadership on candidate-NPS, time-to-feedback, and talent-network re-activation rates.

• Bachelor’s degree required; advanced degree or relevant certifications preferred.
• Minimum of 10 years in customer service leadership roles, ideally within professional services or executive search.
• Proven ability to lead teams, set strategy, and manage complex initiatives.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with data-driven decision-making capabilities.
• Experience managing budgets and vendor relationships.
• Knowledge of regulatory requirements affecting customer service operations.
• Ability to thrive in a fast-paced, collaborative environment across diverse geographies.

Competitive compensation: $ 108,000–162,000 USD
Opportunities for professional growth and leadership development.
Company culture: Flat management structure with direct access to decision‑makers; open communication environment.
Full medical coverage.

Equal Employment Opportunity Statement:
Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity:
An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy:
Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity:
Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety:
Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law:
All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.