Call Center Trainer - Cebu City (onsite)
Added 4 days agoWe need trainers for our e-commerce account.\n\nAbout the job: Trainer - Ecommerce (Cebu City) | Onsite\n\nAccount: E-commerce\n\nType of Support: Non-voice\n\nWork Setup: 100% Onsite (Cebu)\n\nShift Schedule | Rest Days: 24x7\n\nStart Date: ASAP\n\nJob Description:\n\n* Assigns appropriate pre-study work, as defined by client and Individual training organization\n* Consistently and thoroughly completes required tracking and reporting tasks\n* Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)\n* Conducting outlier, Vitality and ad hoc client/process-related trainings\n* Support service levels by being productive whenever required\n* Training the new and old team members on SOPs\n* Collaborating with teams for creating and designing of new training content\n\nQualifications:\n\n* 2nd year completed/College Grad\n* Minimum 1 year experience as a trainer\n* Preferred: Familiarity with non-voice processes\n* Good communication skills\n* Will do a demo based on any customer service approach