Key responsibilities

Handling daily Tier-1 and 2 technical requests on desktop support, data network and server management in Local Office.
Designing and implementing new network solutions and/or improving the efficiency of current networks.
Managing the in-house helpdesk ticketing system and responding to customer requests based on the Service Level Agreements and escalation matrix.
Using automation tools/workflows to streamline repetitive tasks, monitor the systems and pushing security updates remotely or by working with local IT support
Manage and control the deployment of desktop software applications
Managing external vendors and coordinating IT procurements.
Carrying out service performance reviews and generating monthly reports.
Handling employee onboarding/offboarding processes.
Ensuring adherence to security hygiene, access control policies, and IT governance standards.

Job qualifications and skill sets

The candidate must possess at least a Diploma or bachelor’s degree in information technology, computer science or any technical discipline with at least 1 year experience being hands on.
Experience in setting up Operating Systems on either Windows, Mac or Linux including upgrading and installing patches, setting up tools, managing firewalls etc.
Experience with DLP policies
Experience with Endpoint/Asset Management
Experience with IT Ticketing Systems
Experience in documenting processes and monitoring performance metrics.
Experience in MDM platform.
Experience with AD integration with a 3rd party platform is a plus.
Excellent problem solving and analytical skills.
An ideal candidate must be willing to look outside the box for solutions and should enjoy working with different tools.
Able to work independently with minimal supervision
Able to speak and discuss ideas in English

Corporate IT Associate