Key responsibilities

• Handling daily Tier-1 and 2 technical requests on desktop support, data network and server management in Local Office.

• Designing and implementing new network solutions and/or improving the efficiency of current networks.

• Managing the in-house helpdesk ticketing system and responding to customer requests based on the Service Level Agreements and escalation matrix.

• Using automation tools/workflows to streamline repetitive tasks, monitor the systems and pushing security updates remotely or by working with local IT support

• Manage and control the deployment of desktop software applications

• Managing external vendors and coordinating IT procurements. 

• Carrying out service performance reviews and generating monthly reports.

• Handling employee onboarding/offboarding processes.

• Ensuring adherence to security hygiene, access control policies, and IT governance standards.

Job qualifications and skill sets

• The candidate must possess at least a Diploma or bachelor’s degree in information technology, computer science or any technical discipline with at least 1 year experience being hands on.

• Experience in setting up Operating Systems on either Windows, Mac or Linux including upgrading and installing patches, setting up tools, managing firewalls etc.

• Experience with DLP policies

• Experience with Endpoint/Asset Management

• Experience with IT Ticketing Systems

• Experience in documenting processes and monitoring performance metrics.

• Experience in MDM platform.

• Experience with AD integration with a 3rd party platform is a plus.

• Excellent problem solving and analytical skills. 

• An ideal candidate must be willing to look outside the box for solutions and should enjoy working with different tools. 

• Able to work independently with minimal supervision

• Able to speak and discuss ideas in English