Operations Manager (Remote, Manila-Based)
Location: Manila-based, Fully Remote (Philippines time zone preferred)
Salary: PHP25,000–37,000/month

About us

We are a growth partner agency with over 10 years of experience helping global brands unlock revenue through data-driven websites, CRM solutions, and intelligent digital operations. We are a close-knit, fully remote team of passionate professionals striving for operational excellence and outstanding client results.

Why Join?

• Be part of a rapidly growing digital agency with an international reputation for innovation.
• Shape processes and culture during a pivotal period of agency expansion.
• Lead cross-functional teams and collaborate directly with senior management.
• Work remotely with cutting-edge tools and a vibrant, globally-minded team.

Key Responsibilities

• Lead and inspire cross-functional remote teams to deliver operational excellence and sustained client success.
• Optimize internal processes for greater efficiency and scalable growth across the agency.
• Own client success management: Ensure world-class service and satisfaction across all engagements.
• Develop, document, and update playbooks, SOPs, and process documentation for every operational area.
• Proactively monitor daily operations, swiftly resolving issues to guarantee smooth agency performance.
• Drive key agency-wide initiatives—from process improvements to team capability building.
• Collaborate with founders and senior leaders on strategic growth and innovation projects.
• Oversee a team of distributed professionals (marketers, designers, developers, and more).

Performance Metrics

• Streamline and standardize all core business processes within your first 6 months.
• Maintain a client satisfaction score of 9/10 or above.
• Achieve quarterly improvements in team efficiency and cross-departmental collaboration.

Tools & Platforms

Experience with these is a plus (but not required):

1. HubSpot (CRM, Marketing, Sales, Service)
2. Project Management suites (e.g., ClickUp, Asana)
3. Google Workspace
4. Loom
5. Standard remote work software

What We’re Looking For

• Bachelor’s degree in business, management, or a related field.
• At least 2 years of experience in operations management, business process improvement, or a related field—ideally within a digital agency, startup, or tech environment.
• Experience with EOS (Entrepreneurial Operating System)
• Strong leadership, communication, and organizational skills.
• Proven success in remote team management and driving initiatives across departments.
• Demonstrated ability to write SOPs and process documentation.
• Analytical thinker and optimization mindset.
• Fluent in written and spoken English (additional languages a plus).
• Results-driven, proactive, and adaptable in a dynamic, multicultural environment.

Benefits & Perks

• Fully remote role, collaborate from anywhere in the Philippines (Manila time zone preferred).
• Annual leave & flexible PTO policy
• Sick leaves covered
• Personal and professional development budget
• Regular team recognition and rewards
• Diverse, inclusive, and supportive team with open communication

Application Process

To apply, please submit your CV and a short cover letter (<1 page) outlining your relevant experience and why you are excited to join.

Selected applicants may be asked to complete a brief practical assessment and provide references.

Submission without a CV and cover letter will not be considered.