Position Summary

The Business Consultant is responsible for delivering consulting services to MeridianLink clients. This role partners closely with clients to assess current-state processes, gather and document business requirements, and provide practical, best-practice recommendations that help clients improve efficiency and maximize the value of MeridianLink solutions.

Business Consultants act as both the primary consultant and project manager for assigned engagements, leading client calls, managing timelines, and producing high-quality deliverables while ensuring a positive and professional client experience.

Key Responsibilities

Lead assigned consulting engagements, serving as the primary point of contact for the client
Conduct discovery sessions, interviews, and working meetings to understand client business processes and operational needs
Assess current-state workflows and identify improvement opportunities aligned to industry best practices
Document business requirements, findings, and recommendations in clear, client-ready deliverables
Develop and maintain project plans, timelines, and task tracking using approved tools
Facilitate client meetings and working sessions to ensure alignment on expectations, scope, and deliverables
Manage engagement timelines and communicate status, risks, and next steps to both clients and internal stakeholders
Collaborate with Program Managers, Directors, and cross-functional teams to ensure successful project outcomes
Apply MeridianLink standards, methodologies, and processes consistently across engagements
Support continuous improvement efforts by sharing feedback and insights from client engagements

Qualifications

Bachelor’s degree or equivalent professional experience
2–4 years of relevant experience in consulting, business analysis, implementation, or a related client-facing role
Experience facilitating meetings, conducting needs analysis, and developing professional documentation
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple workstreams and deadlines with moderate complexity
Clear and professional written and verbal communication skills
Comfortable working independently while collaborating with peers and leadership on more complex initiatives

Additional Expectations

Performs moderately complex aspects of the role independently
Develops increasing subject-matter expertise and applies sound judgment within established policies and procedures
Maintains a customer-focused mindset with a strong emphasis on quality and professionalism