Position: Customer Service Representative\nLocation: New York, NY\n\nAre you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, NY.\n\nIn this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.\n\nYour dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses.\n\nJoin Whizz today and help us make transportation solutions faster, smoother, and more innovative!\n\nKey Responsibilities:\n\nNew Customers:\n\n* Help customers choose the right bike, battery, accessories, and services.\n* Assist with signing up for subscriptions, processing payments, and setting up accounts.\n* Explain bike features and make sure customers have a great first experience.\n\nExisting Customers:\n\n* Support customers with repairs, payments, and subscription questions.\n* Coordinate repairs with mechanics and perform minor bike adjustments when needed.\n* Handle invoicing, service follow-ups, and work with customer accounts.\n* Inspect bikes and manage fines when necessary.\n\nOperations & Store Support:\n\n* Prepare reports about sales, inventory, and store operations.\n* Monitor inventory levels and coordinate stock as needed.\n* Keep the store clean, organized, and welcoming.\n* Assist with opening and closing the store.\n* Support your team and supervisor with other tasks as needed.\n\n* Comfortable using Microsoft Office, Google Sheets, and other common productivity tools.\n* Good at multitasking and staying organized in a busy environment.\n* Ability to connect and work well with different types of people.\n* Flexible to work weekdays and weekends (if necessary).\n* Knowledge of additional languages (Spanish, French, or others) is a plus.\n\nTraining provided: We believe in empowering you to reach new heights.\n\nPaid time off: Recharge and relax with vacation, sick leave, and public holidays.\n\n401(k) retirement plan: Invest in your future.\n\nPerformance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.\n\nFlexible 8-hour shifts: Balance work and life seamlessly.