Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.

Perfect for those who aim to:

• Establish and own relationships with high-value (VIP) users, delivering a personalised, high-touch experience;

• Act as the primary point of contact for VIP customers, ensuring fast, clear, and effective communication;

• Drive retention and loyalty through tailored offers, promotions, and engagement strategies;

• Understand player behaviour, preferences, and gaming habits to anticipate needs and increase player lifetime value;

• Monitor VIP activity, identify trends, and proactively act on opportunities and risks;

• Resolve issues quickly and effectively, coordinating with internal teams to ensure seamless support;

• Collaborate with CRM, BI & Analytics, Product, and Customer Support teams to optimise VIP experience and strategy;

• Ensure all interactions comply with regulatory requirements and internal policies;

• Track and deliver against KPIs (retention, LTV, activity, satisfaction).

Experience you’ll need to bring:

• Experience in Account Management, VIP Management, or Customer Relationship roles, preferably in iGaming;

• Strong understanding of VIP player behaviour, retention strategies, and lifecycle management;

• Good understanding of iGaming KPIs and terminology;

• Analytical mindset — ability to interpret data and act on insights;

• Experience using CRM and communication tools;

• Strong communication and relationship-building skills;

• Ability to manage multiple VIP clients simultaneously;

• Fluent English and Bulgarian/Serbian (spoken and written).

It's a perfect match if you have those personal features:

• Excellent negotiation and sales skills;

• Customer-centric mindset;

• High attention to detail;

• Proactive approach;

• Ability to work in a fast-paced environment.