Description

Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

Infrastructure & Network

Monitor and support network and infrastructure stability.
Coordinate with Lanworks on firewall and server issues.
Escalate complex incidents as needed.

Server & Systems

Support Domain Controller administration.
Maintain File Server, Database Server, and Remote Desktop systems.
Perform routine system monitoring and maintenance.

Microsoft 365 & Collaboration

Manage Microsoft 365 users, licenses, and SharePoint access.
Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems

Provide daily support for MedaPlus and Bos+.
Troubleshoot C# and legacy Visual FoxPro components.
Resolve production issues during business hours.

Telecommunications & Office Systems

Support telecom systems and office hardware.
Coordinate printer and fax services with vendors.

Technical Support

Provide user support for hardware, software, and internet issues.
Escalate high-impact issues when necessary.

IT Onboarding & Offboarding

Execute setup and removal of user accounts, devices, and access.
Follow documented security procedures.

Requirements

Required Qualifications

2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
Strong experience in:
Network and server administration
Virtualized server environments
Microsoft 365 administration
Firewall and security support
Coding and programming experience, including C#, with ability to troubleshoot production environments.
Experience supporting legacy systems in live environments.
Strong coordination experience working with external IT vendors.
Fluent in spoken and written English with clear communication skills.
Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

Opportunities for growth and advancement
Competitive compensation package, including HMO
Paid time off, including US holidays and vacation
Full-time (40 hours per week)
Remote (Philippines-based)