Our client is seeking a Customer Success & Sales Follow-Up Specialist to support their sales team by re-engaging existing prospects and past customers.

This position focuses on building relationships, gathering feedback, and supporting the sales team with valuable insights rather than closing sales.

Responsibilities:

Conduct friendly follow-up calls and emails with customers who previously received quotes or proposals
Re-engage past prospects to determine interest in moving forward with their flooring projects
Ask thoughtful questions to gather feedback about the customer’s experience with the company and sales team
Document detailed notes and insights from customer conversations in tracking systems
Categorize leads as hot, warm, or cold based on customer interest
Flag potential opportunities for the appropriate salesperson to follow up
Maintain accurate records using spreadsheets or CRM tools
Provide insights that help improve the company’s customer follow-up process
Assist in developing a structured outreach process and knowledge base as the role evolves

Requirements:

Strong background in customer service, customer success, or client relationship management
Comfortable making high-volume follow-up calls
Experience working with warm leads or existing customers
Excellent English communication skills (spoken and written)
Strong listening skills and ability to capture detailed feedback
Ability to document clear notes and insights from conversations
Experience using spreadsheets or CRM systems to track outreach activity
Comfortable working with Google Sheets, Excel, or similar tools
Ability to follow structured outreach scripts and processes
Professional phone etiquette and ability to represent the company positively
Ability to coordinate follow-ups with internal sales team members
Experience using tools such as WebEx, Microsoft tools, and email platforms
Access to a $200K+ perk marketplace with discounts on 150+ global services.
Option to withdraw up to 50% of approved earnings before payday.

Customer Success Specialist (Remote) | Philippines