Greet and welcome clients, visitors, and guests in a professional and friendly manner.
Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel.
Assist with preparing reports, presentations, and correspondence.
Support office operations, including supply management, vendor coordination, and facility requests.
Serve as the first point of contact for client queries and ensure timely responses.
Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently.
Track, log, and follow up on client service requests to ensure resolution.
Assist in handling complaints and escalations professionally, ensuring client satisfaction

Key Relationships:

Work with Property Management to communicate client requests, maintenance issues and property updates.
Coordinate client appointments and documentation with the Sales Team.
Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters.
Work with CRM Team to ensure client data accuracy, service updates, and feedback loops.
Communication within the department/intradepartmental:
Provide factual info. within the department or to others/ Predefined tasks.
Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.
Coaching, motivating, and directing others to meet objectives.
Influence and build relationships. Mark the checkbox(es) based on the nature of communication.
Provide factual info within the department or to others/ Predefined tasks.
Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others.

Qualifications:

Bachelor’s degree in business administration, Hospitality, or related field preferred.

Work Experience:

1 year of experience in a reception, front office, or administrative role is preferred.
Experience in real estate, property management, or customer service is an advantage.
Effective Communication: Strong interpersonal and communication skills (verbal and written).
Professional appearance and demeanor with excellent customer service orientation**.**
Multitasking and organizational skills with strong attention to detail.
Ability to handle confidential information with discretion**.**
Problem-solving skills and proactive approach to tasks.
Team player with the ability to work independently when required.
Specific Knowledge Required: (Strong/ Basic knowledge)
Proficiency in English (written and spoken) is a must.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems

Receptionist/Front Desk