Mercury Business ServicesMercury Business Services

Field Operations Specialist

Added 2 months ago

Description

We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston.

Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.

For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.

The right person for this job needs to enjoy working from as 10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.

Daily Responsibilities:

  • Sort, prepare labels, and ship packages every night.
  • Solve various client issues on a nightly basis.
  • Serve as back-up walking courier.
  • Perform data entry.
  • Opening/Closing the office/facility
  • Assisting with customer support tickets 
  • Process Asset Returns
  • Process AM Field Ops Export/NFO/Import Documents

Preferred Experience:

  • 1-3 years previous experience
  • Military experience is a plus
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Keen attention to detail
  • Valid Massachusetts Driver’s License

Additional Preferred Skills:

  • Enjoy working in a fast-paced environment.
  • Be engaged, proactive, and highly motivated.
  • Positive attitude

Company

Mercury provides healthcare and life sciences shipping services with a software portal, proactive monitoring, and 24/7 support. They offer global and domestic pickup and delivery, healthcare-specific customs brokerage, and multiple options for shipping lab samples, diagnostic kits, and medical devices.

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