Business Operations Analyst I (HR Operations)
CapgeminiCapgemini

Business Operations Analyst I (HR Operations)

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

This role is responsible to support an efficient talent operation process, from interacting with hiring managers, HR team, candidates and clients to updating documentation, background check, ensuring deadlines are met and quality results are achieved to meet the FBS goals..

MAIN RESPONSIBILITIES:

•  Execute post-offer processes such as induction, documentation, data collection, and equipment/access setup, ensuring accuracy and timeliness.

• Partner with internal and external stakeholders to execute Talent Operations processes  (induction, documentation, data collection, equipment and access setup).

• Maintain and update HR systems (ATS, onboarding portals, employee databases) and ensure proper data integrity.

• Follow established SOPs and contribute to process documentation updates.

• Support implementation of automation tools and process enhancements in partnership with the TA Ops Lead and HRIS teams.

• Ensure adherence to internal policies and legal requirements throughout all processes.

EDUCATION

Bachelor's degree in Industrial Engineering, Business Administration, IT or related fields.

EXPERIENCE

1 year of experience in HR Operations, Customer support, or a related field.

ADDITIONAL QUALIFICATIONS

• Full command of English language, required.

• Data & control skills.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.

Competitive compensation and benefits package:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package
  3. Career development and training opportunities
  4. Flexible work arrangements (remote and/or office-based)
  5. Dynamic and inclusive work culture within a globally renowned group
  6. Private Health Insurance
  7. Pension Plan
  8. Paid Time Off
  9. Training & Development

Note: Benefits differ based on employee level.