Client Support Specialist
CB Talents AcademyCB Talents Academy

Client Support Specialist

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Client Support Specialist

Athens, Attica, Greece

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Job Openings Client Support Specialist

About the job Client Support Specialist

Your Responsibilities

  • Handle inbound customer interactions via phone, email, and/or chat in French

  • Provide support related to:

  • Product usage & basic troubleshooting

  • Orders, deliveries, returns, and general inquiries

  • After-sales and account-related support

  • Ensure a high-quality customer experience

  • Accurately document interactions in internal systems

  • Meet defined quality, productivity, and customer satisfaction KPIs

  • Escalate complex cases when needed and follow resolution procedures

  • Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

  • Native or near-native French (C1/C2)

  • Good command of English (B2 or higher)

  • Strong communication and problem-solving skills

  • Customer-focused attitude with attention to detail

  • Ability to work in a fast-paced, multicultural environment

  • Basic computer literacy and comfort with CRM tools

  • Previous customer support experience is an advantage, not a requirement

What We Offer

  • Relocation package (for candidates relocating to Greece):

  • Flight ticket

  • Temporary accommodation on arrival

  • Support with housing search and local administration

  • Competitive salary and performance-based bonuses

  • Paid training and onboarding

  • Private health insurance

  • International and multicultural work environment

  • Career development and internal mobility opportunities

  • Modern office facilities

Life in Athens

  • Sunny climate and Mediterranean lifestyle

  • Lower cost of living compared to other major European cities

  • Large international and expat community

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