- Provide expert service support as L3 specialist for the service.

- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

- Problem corrective action plan proposals.

- Deploying bug-fixes in managed applications.

- Gather requirements, analyze, design and implement complex visualization solutions

- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

- Provide technical feedback and mentoring to teammates

Required: Extensive experience with Power Platform

- Good To have : Power BI, SQL, Sharepoint

- Willing to work either ASIA, EMEA, or NALA shift

- Strong problem-solving, analytical, and critical thinking skills.

- Strong communication skillset – ability to translate technical details to business/non-technical stakeholders

- Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up

- · Experience working with Azure environments

- · Experience with building, testing, and deploying process

Support Specialist L3