NICENICE

Content Design Manager

Added 2 months ago

Description

The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance.

Company

NiCE provides an AI-first customer experience platform that automates engagements, orchestrates journeys, and delivers actionable insights across voice and digital channels. It emphasizes AI governance, security, and enterprise-scale reliability.

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