Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

What we need:

• High School Diploma
• 85% of English Proficiency
• Software and Hardware knowledge
• Previous experience in tech support, desktop support, or a similar role.
• Customer Service and Tech Support Experience (Must)
• Excellent communication skills (written and spoken)
• Patient, helpful, empathetic, good listener & professional
• Attention to detail and good problem-solving skills.
• Experience with remote desktop applications and help desk software. (Desired)
• Goals and people oriented

What we offer:

• Competitive salary
• Bonuses
• A great and positive workplace environment
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts
• Growth opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)