Quality Manager | Night Shift | Onsite | Pasay / Alabang - TASQ Staffing Solutions | Career Page

Quality Manager | Night Shift | Onsite | Pasay / Alabang

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Job Openings Quality Manager | Night Shift | Onsite | Pasay / Alabang

About the job Quality Manager | Night Shift | Onsite | Pasay / Alabang

• 6-8 years of experience in BPO
• At least 3 years in a QA managerial role, or currently in a Senior Team Lead position
• Proficient in Quality tools and analysis; be prepared to discuss specific tools during the interview
• Experience in the insurance domain is preferred
• Strong understanding of NPS calculation and CSAT metrics
• Experience with deploying quality frameworks during new transitions
• Proven ability to conduct Root Cause Analysis (RCA)

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