About IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.

Overview

This role is responsible for operational leadership and strategic execution across Intus Care’s clinical service lines including population health, utilization management, and corporate compliance. Reporting to the Chief Population Health Officer (CPHO), the Director of Clinical Operations will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements.

This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings. The ideal candidate brings deep population health / value-based care experience and strong operational rigor, but is not necessarily a licensed clinician.

Role Overview

1. Operational Excellence & Workforce Scalability

Define and evolve the clinical service delivery model to support company growth, scalability, and sustainable margins
Develop and maintain a multi-year roadmap for clinical services scalability across people, processes, technology, and analytics
Own end-to-end performance and operational health of clinical services
Design and implement scalable workflows, operating procedures, and quality assurance frameworks
Establish capacity planning models and workforce forecasting aligned to growth projections and service demand
Design the clinical workforce architecture (role structure, scope-of-practice optimization, staffing ratios) to maximize productivity and efficiency
Implement continuous improvement processes to increase service quality, efficiency, and delivery consistency
Ensure operational readiness for new clients, products, or service expansions
Lead operational change management across clinical teams to support adoption of new processes and systems

2. Technology, Product & Automation Enablement

Translate operational and clinical service needs into product and technology requirements that improve scalability and automation
Identify opportunities to streamline or automate clinical workflows through technology enablement
Serve as a liaison between Clinical Services, Product, and Engineering

3. Performance & Quality Measurement

Establish and monitor unit economics and productivity targets (staffing ratios, utilization, cost per service) to ensure scalable service delivery
Drive visibility into service performance, profitability, and ROI
Establish performance metrics, dashboards, and reporting frameworks to monitor service productivity, utilization, outcomes, and operational health

What Success Looks Like (6-12 months)

Clinical service delivery is quickly scalable, repeatable, and measurable, with stronger consistency across customers
UM function is fully centralized and supports increased staff to member ratio (from 1:1200 to 1:2000)
Full implementation of ICS 2026 roadmap with strategic technology implementation to measurably improve productivity of teams and customer ROI
Fully operational data analytics function within ICS team using robust and current data sets accurately measuring burden of illness, service ROI, and metrics necessary to drive ICS work
Product and Engineering have clearer requirements and faster alignment with the clinical services team
Team workflows, ownership, and performance expectations are well-defined and operating smoothly

Qualifications

Required

5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations
Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams
Ability to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering)
Strong cross-functional collaboration skills and ability to influence without authority
High attention to detail, strong follow-through, and a bias toward action

Preferred

Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations
Experience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.)
Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtech

Not Required

Clinical licensure (RN, NP, MD) is not required and may not be the best fit for this role if it comes at the expense of operational depth

What We Offer

A chance to be part of a trailblazing team in healthcare technology
Competitive salary package
Comprehensive benefits including health, dental, and vision insurance
A collaborative, inclusive, and dynamic work environment
Opportunities for professional growth and development

Compensation: The base salary range for this role is $160-200K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.