Job Title: MuleSoft Production Support Specialist**
Location:** Remote (Philippines)
Work Schedule: Full-time night shift,Shift runs from 12:00 AM to 9:00 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: January 2026

Role Overview

We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h00 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities:

Monitor the performance and availability of Mulesoft integrations and APIs.
Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
Implement best practices for monitoring and alerting mechanisms.
Document system configurations, support procedures, and troubleshooting guides.
Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
Participate in incident management and root cause analysis.
Continuously assess integration platform performance and recommend improvements.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience in IT support or software development with Mulesoft.
Understanding of integration architecture and API management.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.

Preferred Skills

MuleSoft certification.
Experience in large-scale integration environments (retail, ERP, OMS).
Familiarity with Agile/ITIL practices for production support.

Mulesoft Production Support Specialist