About us

At Inkeep, we power the only AI Agent platform designed for engineers and non-engineers.

Our customers include leading AI companies like Anthropic and Midjourney as well as high-growth tech companies like PostHog and Postman. Our customers trust Inkeep to help them provide a world-class support experience for their users and a force multiplier for their employees.

We're growing quickly and looking for new team members who like working at the forefront of AI with a fast and smart team with high levels of ownership and impact.

Our investors include Khosla Ventures and Y Combinator.

About the role

Our customers are often highly technical teams who embed Inkeep Agents into their customer-facing experiences (docs, help center, marketing site, etc.) and internal workflows. To enable this, we provide a full extensible Agent platform which includes extensible UI components, AI and RAG APIs, an Open Source Agent Framework. In this role, you'll be partnering with both their technical and non-technical business teams to help them on that journey.

The role involves being high-touch with customers to help them succeed. If you want to become an expert on how companies embed and deploy reliable AI systems, Inkeep is a great fit.

Responsibilities

• Onboard and support customers through pilots

• Create templates, quickstarts, and other technical onboarding artifacts

• Use AI to make your work more efficient and our customers' lives easier

Qualifications

• 2+ years in solutions/sales engineering, support engineering, or other engineering roles with customer-facing responsibilities

• Strong experience with TypeScript (Python experience is a plus)

• Strong communication and organizational skills

• Located in NYC or willing to relocate (this role is in-office 5 days a week)

Bonus if you have...

• Experience with technical writing

• Experience working at a developer tool or B2B SaaS company

Benefits

• Health, Dental, and Vision insurance

• Unlimited PTO