ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently recruiting for an HR Assistant to support a U.S.-based ABA therapy company. This role works closely with the Director and plays a key part in supporting day-to-day HR operations, handling administrative processes, and assisting with employee-related matters in a fast-paced, evolving environment. You will act as a first point of contact for certain HR matters, support performance-related processes, and assist with research and compliance-related tasks.

PLEASE NOTE:

Working Hours: Mon – Fri 10:00 am – 7:00 pm EST (16:00 pm - 01:00 am OR 17:00 pm - 02:00 am South African Time, depending on daylight savings in the USA)
Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
Work Environment: Fully remote

Key Responsibilities:

Acting as a first line of escalation for HR-related queries and concerns.
Supporting annual performance reviews, appraisals, and salary adjustments.
Assisting with HR documentation and administrative processes.
Conducting research to support new HR policies and ensure legal compliance.
Supporting implementation of new processes and procedures.
Handling ad hoc HR and operational tasks as delegated by the Director.
Maintaining accurate records and ensuring organisational consistency.

Requirements:

Strong verbal and written English communication skills.
Professional, confident, and approachable communication style.
Highly organised with strong attention to detail.
Ability to think critically and apply good judgment.
Proactive and able to work independently while knowing when to escalate.
Fast learner who can pick up new tasks with minimal instruction.
Comfortable working in a fast-paced, evolving environment.
Basic computer literacy (MS Office, Outlook, general system navigation).

If you are not contacted within 14 working days, please consider your application unsuccessful.

HR Assistant (USA Healthcare) - EST Hours (Remote)