CB Talents AcademySupport agent - German speaking
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Support agent - German speaking
Bloemfontein, South Africa
Apply for Position Or refer someone
Job Openings Support agent - German speaking
About the job Support agent - German speaking
With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth—giving you the tools to succeed and build a career with long-term opportunities.
You will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.
- Take ownership of high-profile and escalated customer cases, managing them from start to resolution
- Manage work orders in line with defined business SLAs
- Proactively identify and offer solutions to customer issues or concerns
- Consistently apply agreed behavioural, quality, and compliance standards
- Share knowledge and best practices with team members
- Communicate relevant campaign or process updates to colleagues, customers, and managers
- Develop and maintain strong product and campaign knowledge within the retail environment
- Ensure first contact resolution wherever possible
- Protect customer data and information security, escalating issues using the correct internal processes
- Deliver excellent customer experiences at all times
- Verify and update customer information accurately
- Actively contribute to a positive and collaborative team culture
This German-speaking Customer Service Advisor – Retail role is a great fit if you:
- Have a minimum of 6 months international call centre experience (essential)
- Have completed Grade 12
- Are able to work shifts aligned to European business hours
- Are fluent in German (spoken and written)
- Are self-motivated, reliable, and highly responsible
- Have strong problem-solving and customer-focused skills
We offer a competitive benefits package designed to support your lifestyle and career growth:
- Monthly salary of R20,749
- Medical aid / medical insurance for the employee and up to two dependents
- Pension fund
- Subsidised transport
- Group life cover
- Employee Assistance Programme (EAP)
- Access to financial well-being sessions, will-writing support, and stress management resources
- Ongoing training, upskilling, and team-building opportunities
- An inclusive, engaging, and people-focused company culture
Apply for Position
Or refer someone
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With teams operating across multiple countries, we celebrate diversity and value what makes each individual unique. Youll be part of a supportive, people-first environment that prioritises collaboration, well-being, and professional growth\u2014giving you the tools to succeed and build a career with long-term opportunities.
\nYou will be working on-site from our Durban North Coast office, a dynamic and welcoming environment where teamwork, innovation, and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.
\n- Take ownership of high-profile and escalated customer cases, managing them from start to resolution
- Manage work orders in line with defined business SLAs
- Proactively identify and offer solutions to customer issues or concerns
- Consistently apply agreed behavioural, quality, and compliance standards
- Share knowledge and best practices with team members
- Communicate relevant campaign or process updates to colleagues, customers, and managers
- Develop and maintain strong product and campaign knowledge within the retail environment
- Ensure first contact resolution wherever possible
- Protect customer data and information security, escalating issues using the correct internal processes
- Deliver excellent customer experiences at all times
- Verify and update customer information accurately
- Actively contribute to a positive and collaborative team culture
This German-speaking Customer Service Advisor \u2013 Retail role is a great fit if you:
\n- Have a minimum of 6 months international call centre experience (essential)
- Have completed Grade 12
- Are able to work shifts aligned to European business hours
- Are fluent in German (spoken and written)
- Are self-motivated, reliable, and highly responsible
- Have strong problem-solving and customer-focused skills
We offer a competitive benefits package designed to support your lifestyle and career growth:
\n- Monthly salary of R20,749
- Medical aid / medical insurance for the employee and up to two dependents
- Pension fund
- Subsidised transport
- Group life cover
- Employee Assistance Programme (EAP)
- Access to financial well-being sessions, will-writing support, and stress management resources
- Ongoing training, upskilling, and team-building opportunities
- An inclusive, engaging, and people-focused company culture