Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

We are looking for a a detail-oriented and proactive Disputes Agent to handle customer complaints, chargebacks, and refund requests. The ideal candidate is experienced in e-commerce customer service, has excellent communication skills, and can resolve disputes professionally while protecting the company’s interests.

Please only apply if you have experience in e-commerce customer support / disputes.

Responsibilities

Manage and resolve customer disputes, complaints, and refund requests
Handle chargebacks and payment-related issues using tools like Shopify and Zendesk
Investigate order issues, transaction discrepancies, and customer claims
Communicate clearly and professionally with customers to resolve conflicts
Collaborate with the support team on escalated issues
Maintain accurate records of disputes and resolutions
Provide feedback to improve processes and reduce future disputes

Requirements

Strong written and verbal communication skills (required)
Proven experience in customer service and e-commerce support (required)
Experience with Shopify, Zendesk, and other support tools (required)
Experience managing disputes, refunds, or chargebacks
Detail-oriented, organized, and able to manage multiple cases simultaneously
Familiarity with Slack or other team communication platforms
Ability to work consistently 6-7 days a week

What’s in it for you?

Competitive salary
On-time and reliable payments
Opportunity to work with a fast-growing global e-commerce brand
Long-term growth opportunities

E-commerce Disputes Agent

Responsibilities

Requirements