As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for an Learning & Development Trainer to join our Customer Service Department.

Responsibilities:

Deliver dynamic, engaging, and impactful training sessions that create memorable learning experiences.
Creativity-incorporating gamification techniques to boost participation and retention.
Design and implement effective digital learning strategies to drive knowledge retention and performance improvement.
Oversee local execution of training initiatives, including soft skills development, in-person workshops, e-learning modules, and hands-on practical training.
Develop high-quality instructional materials tailored to diverse learning needs and business objectives.
Plan and coordinate training events and employee engagement programs that foster a positive, growth-oriented learning culture.
Collect, analyze, and report on training effectiveness, track key L&D KPIs, and identify improvement areas for the L&D roadmap.
Strong presentation skills; confident speaking in front of large groups.
Solid experience in designing, developing, and managing training programs.
Advanced skills in Excel for training-related data and planning, and high-quality presentations (PPT, Google Slides)- advanced level.
Excellent English communication skills (written and verbal).
Great time management and organizational skills.
Proven ability to build and maintain relationships at all levels.
Desirable: proficiency in tools such as Articulate, Adobe Captivate, Canva, Google Workspace and hands-on experience with Learning Management Systems/Platforms and digital learning projects.
Degree qualified or equivalent practical experience in a similar role.
Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
Rest easy with comprehensive medical insurance coverage for employees.
Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
Enhance your language skills with English lessons facilitated by our two experienced tutors.
Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.