Your Impact

• Manage a high volume of subscription renewals through calls and emails

• Build strong relationships with customers by understanding their needs and addressing any concerns impacting renewal decisions

• Present and explain renewal quotes, including creating customized pricing proposals when needed

• Drive 3-year paid annual contracts as default contract length 

• Communicate the value of our products and suggest appropriate growth solutions

• Track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration

• Maintain accurate customer records and track progress in our CRM system

• Share insights and feedback from customers with internal teams to help improve products and customer experience

• Collaborate closely with Sales, Customer Success, and Support to ensure a smooth renewal process

• Meet or exceed individual monthly and quarterly renewal targets

 

What We’re Looking For (Must-Haves)

• Strong customer communication skills—both written and verbal

• Proven ability to manage multiple priorities in a fast-paced environment

• Comfortable working with CRM tools to track and manage customer interactions

• A problem-solver who enjoys helping customers and finding win-win solutions

• Collaborative mindset with the ability to work well across teams

• Must be available for NA shift schedule. 
  
  
• Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday)

What Would Be Great (Nice-to-Haves)

• Experience in subscription renewals (ideally multi-year contract experience), customer success, inside sales, or account management

• Familiarity with CRM platforms such as Salesforce and Outreach

• Previous experience working with subscription-based or recurring revenue models

Why This Role Matters

In this role, you’ll play a key part in helping customers stay connected to the value of our solutions. Your work directly impacts customer satisfaction, retention, and revenue growth. You’ll also serve as a critical bridge between our customers and internal teams, helping us continuously improve the overall customer experience.