Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team.

They are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow.

Responsibilities:

Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
Achieve performance targets as set out by the Market Manager and Team Leaders
Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
Assisting customers via phone, social media, chatbox, and emails.
Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team Leader
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
Fluency in English and German.
Good sales and/or customer service skills from previous job experience
Excellent communication skills – written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills be able to type 25 WPM.
Flexible to be rostered from Monday to Sunday
Job stability - Role is being offered on a full-time indefinite basis
Training and development
Health insurance
Mobile schemes
Gym packages included
In-house canteen serving different healthy food
Monthly events
Free on-site parking
Staff discounts in over 50 businesses
Dress down Fridays
Normal office hours.
Onsite working model in Mosta.
Performance bonuses
Fixed language bonus.
Relocation package: 2000 euros after completion of 1st month.

German Contact Centre Agent - Mosta