What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

PerfectServe is seeking a Senior Platform Engineer to drive the design, build, and optimization of our cloud platform capabilities. The ideal candidate brings deep, hands-on experience in containerized infrastructure, especially Kubernetes, along with a strong command of modern cloud technologies, automation practices, and security principles. You’ll also help shape how we leverage AI and AIOps to make our platform smarter, more resilient, and more self-healing.

Serving as a technical anchor on the platform team, you’ll tackle our most complex infrastructure challenges and raise the bar for engineering quality across the organization. Your work will directly support the healthcare community we serve.

Essential Functions

Technical Design & Architecture
Lead the design and planning of cloud-native systems, ensuring they meet business objectives, scalability needs, and security standards. Drive architecture decisions and establish patterns and best practices that the broader engineering team can adopt.

Cloud Implementation & Strategy
Drive the deployment and evolution of cloud-based solutions with a strong focus on AWS services, leveraging modern Infrastructure as Code and automation strategies. Evaluate emerging technologies and recommend adoption where they strengthen the platform.

AI & AIOps Integration
Identify and implement opportunities to apply AI and machine learning to platform operations, including intelligent monitoring, anomaly detection, predictive autoscaling, automated incident triage, and root-cause analysis. Evaluate and integrate AIOps tooling to reduce toil, accelerate mean time to resolution, and move toward self-healing infrastructure.

Optimization & Performance
Continuously tune and improve cloud environments to deliver exceptional performance and reliability for internal teams and external customers. Define and track platform SLIs and SLOs to ensure measurable quality outcomes.

Support, Reliability & Recovery
Develop, document, and maintain robust support, monitoring, and recovery processes for corporate, private, and public cloud systems. Contribute to incident response and drive improvements through blameless post-mortems.

Mentorship & Knowledge Sharing
Elevate the team’s capabilities by mentoring fellow engineers, contributing to code reviews, and sharing expertise through documentation and internal tech talks.

Continuous Learning & Innovation
Proactively stay current with tools, technologies, and best practices, including advances in AI, ML, and AIOps, bringing fresh ideas and innovations to the team and championing initiatives that advance PerfectServe’s platform.

Qualifications

Extensive hands-on Kubernetes administration experience at scale, including ArgoCD, Helm, and cluster lifecycle management
Expert-level proficiency with Terraform and Infrastructure as Code frameworks; experience defining reusable IaC patterns and modules
Advanced understanding of modern SaaS platforms and proven experience architecting and supporting complex, distributed systems
Deep expertise with AWS, including networking, compute, storage, and security; AWS certifications are a strong plus
Experience with AIOps practices and tooling, such as ML-driven observability, intelligent alerting, automated remediation, or predictive scaling, is highly valued
Ability to evaluate, customize, integrate, and secure cloud platforms to improve overall efficiency and developer experience
Strong experience with CI/CD pipelines, GitOps workflows, DevOps practices, Internal Developer Platforms (IDP), and security/IAM principles
Solution Architect Professional and/or Kubernetes (CKA/CKAD) certifications are highly desirable
Track record of mentoring peers and contributing to a culture of engineering excellence
Strong communication skills with the ability to convey complex technical concepts to diverse audiences

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $130,000-160,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team.The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.