We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency.

In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

What you'll be doing:

Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.
Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.
Lead commercial and strategic conversations, including business reviews and contract discussions.
Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.
Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Who you are:

Fluency in Swedish & English
Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics.
You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company.
Strong understanding of retention, NRR, upsell, and cross-sell motions.
Solid commercial awareness with the ability to link product value to customer outcomes.
Skilled at managing a large portfolio and keeping accurate account data in CRM systems.
Excellent communication, stakeholder management, and negotiation skills.
Comfortable analysing account performance data and forecasting renewals.
Able to work cross-functionally and thrive in a fast-moving, target-driven environment.
A good understanding of the digital advertising/search marketing industry – preferred.

What’s in it for you:

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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Account Manager - Sweden