Our client AMZ Advisers, a leader in Amazon marketplace strategy, is seeking a Senior Account Manager to guide AMZ Advisers pod-structured team for a full-time remote role.

Responsibilities:

Team Assignment:

Assign team members to clients based on skills, expertise, and client portfolios.
Ensure a balanced mix of experience levels for each team member to facilitate knowledge sharing.

Training and Onboarding:

Develop a comprehensive training program for Junior Account Managers.
Focus on industry knowledge, account management best practices, and company-specific processes.
Mentor and guide junior team members in collaboration with Strategists.

Integrate Strategists:

Conduct client account audits and develop tailored client strategies.
Collaborate with the team to implement effective strategies.

Pod Collaboration:

Foster regular collaboration within pods through team meetings, brainstorming sessions, and strategy discussions.
Facilitate communication and document sharing to strengthen teamwork.

Regular Check-Ins and Accountability:

Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies.
Determine upsell opportunities and encourage proactive problem-solving.

Client Communication and Feedback:

Emphasize proactive and transparent communication with clients.
Encourage clients to provide feedback on their experience, ensuring satisfaction and continuous improvement.
Ensure conflict resolution times are swift.

Requirements:

Proven experience in account management and team leadership within a digital or e-commerce environment( 2 years+).
Deep understanding of Amazon Platform
Fluency in English
2+ years with client account management.
1+ year experience with Amazon Seller and or Vendor Central.
Ability to build and maintain client relations.
Active listening and the ability to understand client needs.
Proactive, go-getter mindset who functions well within a team setting but can work independently.
Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies.
Strong time management skills and the ability to multitask.
Ability and desire to learn new skills.
Excellent communication, mentorship, and team-building skills.